Disney Parks: Aligning New-Hire Training with DEI
| Case Code: HROB254 Case Length: 8 Pages Period: 2016-2022 Pub Date: 2023 Teaching Note: Available |
Price: Rs.400 Organization: The Walt Disney Company Industry: Media Countries: United States Themes: Training & Development, Diversity and Inclusion, HR Policy,Managing Diversity |
Abstract Case Intro 1 Case Intro 2 Excerpts
Excerpts
Standard Training Programs
Walter Elias Disney (Walt Disney), one of the founders of Disney, understood the importance of training and practice in the development of an individual’s talents. Prior to the opening of Disneyland in the 1950s,..
Training Evaluation
Disney was very particular about training evaluation. Assessment was an important component for new Cast Members and the last part of the training program. It varied based on the specific departments by job..
Changes in Training After Addition of Fifth (Inclusion) Key
On April 13, 2021, Disney officially unveiled the Inclusion Key to be added to its long-standing four-key training philosophy for its employees. It also updated the ‘4 Keys of Disney’ graphic to include the new key..
Looking Forward
Disney was known around the world for providing the best customer service and catering to the requirements and wants of its guests. This could be attributed to its training programs given to all new Cast Members in a systematic and continuous manner. For its efforts in providing initial and continuous training to employees, Disney received a number of awards and recognitions including Fortune 2021 World’s Most Admired Companies (#4); Comparably 2020 Best Places to Work (#39); and Forbes 2021 Best Employers for New Grads (Disney #247). However, in its efforts to change its culture through the company’s training programs to promote an inclusive environment, it received criticism from various quarters including its own employees..
Exhibits
Exhibit I: Graphical Representation and the Keys in Practice
Exhibit II: 21-Day Racial Equity and Social Justice Challenge
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