Unionization Saga at Starbucks
| Case Code: HROB240 Case Length: 10 Pages Period: 2020-2022 Pub Date: 2023 Teaching Note: Available |
Price: Rs.300 Organization: Starbucks Corporation Industry: Diversified Countries: United States Themes: Collective Bargaining, Crisis Management & Conflict, Employee Benefits,Compensation Policy |
Abstract Case Intro 1 Case Intro 2 Excerpts
Introduction
On July 22, 2022, the National Labor Relations Board (NLRB) announced that the Starbucks store in Cleveland, Ohio, US, had voted to unionize. This was the 200th Starbucks store in the US that had voted to unionize since the first store in late December 2021. Starbucks, a global coffee chain headquartered in the US, had witnessed a wave of unionization across its stores in the US that began in 2019 when workers at the Genesee Street Starbucks in Buffalo, New York (NY), began discussions about starting a union. The workers formally wrote a letter to then CEO Kevin Johnson (Johnson) stating that they had formed an organizing committee of Starbucks Workers United (SWU) at the Buffalo location in August 2021. Starbucks employees (partners/baristas) at two stores out of the 19 in the Buffalo area voted to unionize under SWU in December 2021 and soon the call to unionize began in other locations including Arizona, Washington, Illinois, Virginia, Florida, Ohio, Maryland, and California. Employees joined SWU and demanded enhanced benefits and better pay..
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