Knowledge Management Initiatives at IBM
| Case Code: ITSY062 Case Length: 20 Pages Period: 1994-2009 Pub Date: 2009 Teaching Note: Not Available |
Price: Rs.400 Organization: IBM Industry: Information Technology, Software Services Countries: USA Themes: IT Administration, E-governance, Public Sector Innovation |
Abstract Case Intro 1 Case Intro 2 Excerpts
Excerpts
KM at IBM
IBM's KM strategy consisted of turning the company into a leading knowledge management based company, using technology for sharing knowledge, and building the required IT infrastructure. The main objective of the KM framework was to facilitate knowledge sharing and collaboration among employees...
Generating and Sharing Knowledge
The knowledge generated in IBM could be broadly classified as operational data, knowledge assets, intellectual capital, research & analysis, information obtained from the intranet, and the information available from the Internet. The information was obtained from projects carried out in IBM and the details of projects formed on the basis of knowledge sharing...
The Benefits
KM helped IBM in increasing efficiency by the reuse of captured assets and by the transfer of knowledge to improve the skills of employees. It helped the company innovate by bringing in the employees across time and geographic boundaries to share ideas...
Exhibits
Exhibit I: IBM - Business Segments
Exhibit II: On Demand Workplace
Exhibit III: Screenshot of Blue Pages
Exhibit IV: IBM - Global Innovation Outlook
Exhibit V: On Demand Workplace - Connecting Employees
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