Change Programs and their Implementation
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Case Code: INS022 Case Length: 03 Pages Period: 2003 Pub Date: 2003 Teaching Note: Available |
Price: Rs.100 Organization: Varied Industry: Insurance Countries: India Themes: - |
Abstract Case Intro
Frederick Dailey, the chairman of Acme Insurance Company, was a worried man as the senior management of the company was not able to convince its general agents and field representatives to adopt the new scalable model with advanced technology rollouts.
He believed that it would be difficult to gain a competitive advantage over its competitors without adopting the new technological solutions.
In the past, the company had tried to provide technology solutions but they did not bring expected business results.
Therefore, the agents and field representatives weren't too optimistic about the technology implementation.
All attempts made by the top management to persuade the company's employees (agents and field representatives) to accept the new technology were futile as the agents and representatives refused to budge. The top management of the company, therefore, approached Connel Consultancy Services to resolve the issue...
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