Amazon.com, Inc.: Tackling Challenges and Building Resilience amidst the Covid-19 Pandemic

Amazon.com, Inc.: Tackling Challenges and Building Resilience amidst the Covid-19 Pandemic
Case Code: BSTR605
Case Length: 16 Pages
Period: 2020-2021
Pub Date: 2020
Teaching Note: Available
Price: Rs.500
Organization: Amazon.com, Inc.
Industry: Retailing
Countries: United States, United Kingdom, India
Themes: International Business, Services Marketings, Crisis Management & Conflict, Operations and Supply Chain Management
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Abstract Case Intro 1 Case Intro 2 Excerpts

Background Note

Amazon, founded by Bezos in 1994, started as an online bookstore. In 1997, it went public and was valued at US$300 million. In 1998, it began selling music DVDs or videos. The music section started with 125,000 titles. In 1999, the company started the sales of home-improvement products, software, video games, and gift items.

In 2000, Amazon started its operations for the first time abroad – in Japan. In 2002, it took advantage of its infrastructure investment by venturing into cloud computing with the unveiling of Amazon Web Services. The same year, it started selling apparel online. The following year, the company started selling health and personal care products, gourmet foods, and sporting and outdoor goods. It also launched an electronics store...

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