Tata Steel`s Journey of Implementing TQM
| Case Code: OPER161 Case Length: 8 Pages Period: 1988-2020 Pub Date: 2023 Teaching Note: Available |
Price: Rs.300 Organization : Tata Steel Ltd. Industry :Metals & Mining Countries : India Themes: Quality Management & Improvement, Training & Development Process Improvement,Continuous Improvement & Kaizen |
Abstract Case Intro 1 Case Intro 2 Excerpts
Excerpts
About the Deming Prize
The Deming Prize, established in Japan in 1951, was one of the most recognized quality awards in the world given by The Union of Japanese Scientists and Engineers (JUSE) . It was the most difficult to qualify for as it involved a rigorous selection process and included statistical quality control tools used from the lowest work level..
Tata Steel’s Journey of Quality Begins…
Through the years, Tata Steel implemented various technologies and philosophies in the field of quality. With the vision of becoming a world-class steel company, it adopted various popular improvement initiatives practiced around the world..
…IT Gains Speed…
It was in late 1980 that the TQM philosophy was adopted at Tata Steels as a part of its competitive strategy. It was started with a massive effort in education and training in TQM. TQM was introduced formally in Tata Steel’s ecosystem in 1989..
…The Quality Journey Continues…
In the Cost Competitiveness (1997-2004) phase, the company strove to be cost competitive when compared to its competitors. In this phase, basic TQM tools, Knowledge Management, and Six Sigma were introduced in the company..
Tata Steel’s TQM Journey After DAP
Tata Steel was awarded the DAP in 2008 and the company continued with its quality journey. In the Seeking World Class (2009 & Beyond) phase, it put in efforts to be better than its competitors from across the world. In 2011..
Winning The DGP And The Way Ahead
In 2012, JUSE granted Tata Steel the DGP, considered as the highest honor in TQM. This was the first instance of a non-Japanese steel making facility winning the prestigious award. Nerurkar said, “Looking into the future when Tata Steel sets out to realize more..
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