Delta Airlines: Advancing Equity through Skills-First Talent Strategy and Internal Mobility
| Case Code: HROB260 Case Length: 7 Pages Period: 2020-2024 Pub Date: 2024 Teaching Note: Available |
Price: Rs.300 Organization: Delta Air Lines Industry: Transport & Logistics Countries: United States Themes: Employee Development, Training & Development, Talent Management,Workplace Diversity |
Abstract Case Intro 1 Case Intro 2 Excerpts
Introduction
Delta Air Lines (Delta), a US based global airline, launched an internal skills-first talent strategy program in March 2022 . The goal of the program was to promote frontline workers including flight attendants, reservations specialists, and airport customer agents with relevant skills and experience, to open jobs in the company.
Delta’s 2021 diversity report revealed that the global company lacked equity. As per the diversity report, people of color represented about 43 percent of Delta’s current employees, about 35 percent of its overall leaders, and about 18 percent of its top 100 officers. The company also found in the diversity report that its black colleagues represented about 21 percent of its employee base, about 16 percent of overall leaders, and about 7 percent of its top 100 officers. Based on the diversity report which raised considerable concern with regard to the representation of black colleagues, Delta decided to take measures to correct its course to become a more just, equal, and anti-racist company..
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