AIIMS New Delhi Ransomware Attack: Exposing the Premier Hospital`s Vulnerability to Cyberattacks?
| Case Code: ITSY135
Case Length: 12 Pages
Pub Date: 2023
Teaching Note: Available
| Price: Rs.300
Organization: AIIMS NEW DELHI
Industry: Healthcare and Services
Themes: Information Systems, Digital Ecosystem, Data Privacy,Management of Information Systems
Abstract Case Intro 1 Case Intro 2 Excerpts
The Ransomware Attack
On November 23, 2022, AIIMS New Delhi’s servers were found down for nine hours, derailing patient services. The e-Hospital server’s failure plunged the hospital into chaos as it severely impacted the outpatient and inpatient digital services, such as the smartlab, billing, report creation, appointment system, etc. As most of the work related to healthcare was carried out through online services..
Post-attack, AIIMS New Delhi authorities had to seek assistance from the NIC and the CERT-In to restore its digital services. An FIR for cyber-terrorism, computer-related fraud, and extortion was lodged against the unidentified persons responsible for the ransomware with the Delhi Police. As the incident raised red flags for national security and the vulnerability of the government sector, a special investigation was carried out by the Intelligence Bureau..
Early warnings ignored?
While the hospital authorities and investigating agencies were trying to resolve the issue, questions were raised on the cyber security system at the hospital. Reportedly, soon after AIIMS had switched to a digital setup in 2016, the hospital's administration had highlighted serious worries about data and system security and warned that delays in fixing those could lead to serious effects on patient care..
Cyberattacks on the healthcare sector had expanded significantly with the healthcare service providers moving their operations online. In 2022, according to research by CloudSEK, an artificial intelligence..
Exhibit I: Media Statement by AIIMS New Delhi
Exhibit II: e-Hospital Modules implemented in 2016 at AIIMS New Delhi
Exhibit III: e-Hospital Modules at AIIMS New Delhi (As of 2022)
Exhibit IV: Compliance of Security Instructions
Exhibit V: Cyberattacks on Healthcare institutes in India (As of 2022)
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